At the headquarters of global motoring giant, Toyota Motor Corporation, one of the most striking things that you see when you first enter is a collection of three photographs.
The first is that of Toyota’s founder, Sakichi Toyoda, and the second is that of Toyota’s current chairman.
The third photograph, which is much larger than the first two, is that of a American gentleman who is arguably responsible for Toyota being the motoring giant it is today; the photograph is that of Dr. Edward Deming.
Crudely put, Deming taught the Japanese firm about quality, how to eliminate waste and how to continuously improve quality and how that tied in to the bottom-line.
The broad principles of what he preached have sweeping application and the long and short of it for your daily consumption is this: do work of ever-increasing quality.
Quality work at a fair price is very, very hard to come by. The consistent production of quality work is something rather unicornian in nature and, because it is so rare, it is something that’s valued in every marketplace all over the world.
The world is a very small place and people talk.
It takes a bit longer to spread than the bad but good work gets around.